Support & contact

We're a small team and we read every message.

Whether you're stuck, found a bug, or want to join the beta, here's how to reach us. The fastest way is always email — from the address on your BingeBop account where possible, so we can find you quickly.

Get help

Email [email protected] with:

• your device (e.g. Fire TV Stick, NVIDIA Shield, Google TV) and the App version;
• what you expected to happen, and what happened instead;
• if it's about playback, the kind of source (Xtream, M3U, HDHomeRun…) — never send us passwords or full credentials.

We aim to reply within a few business days. During the beta, response times may vary as we prioritise fixes.

Join the beta

BingeBop is in private beta on Android TV. If you'd like an invite, email [email protected] and tell us which device(s) you'd test on. Beta builds are sideloaded (installed directly), not from an app store, and may change quickly. Your feedback genuinely shapes the product.

Billing & account

Manage your subscription, linked devices, and household from your account dashboard. For billing questions and refunds, see our Refunds & Cancellation Policy or email [email protected].

Privacy & data requests

For privacy questions or to access or delete your data, email [email protected]. See our Privacy Policy for details.

Company

Full legal entity name, registered address, and company details will be published here before launch.